FAQ

Use this guide for common questions about the OXO catalog, dispatch, returns, tracking and checkout.

What are the normal timeframes?

Preparation is usually 1–2 business days after authorization. Carrier travel is estimated at 4–6 business days after dispatch.

What if I changed my mind or received a problem item?

A new, unused item may be requested for return within 30 days after delivery, including a wrong selection. Damaged, defective, wrong, incomplete or misdescribed goods are also covered. Read the Refund Policy.

May I exchange a product?

Yes, when approved and inventory is available. Mail an approved return with the free prepaid label found in the package; no restocking fee applies.

How quickly is a refund handled?

We process or initiate an approved original-method refund within 10 days. The provider may take longer to display it.

How do I contact the shop?

Open Contact Us for item, order, tracking, payment, return or privacy help.