Refund Policy

Customers may request review for eligible unused merchandise they no longer want and for OXO products that arrived with a problem.

Qualifying requests

Start the request through refigabazesi28@gmail.com within 30 days after delivery. A preference change or wrong selection can qualify when the product is new, unused and in original condition. Damage, defects, wrong items, missing components and material differences from the description are also reviewable. Non-waivable legal rights are preserved.

Approved return process

Provide the order reference, checkout email and reason, with photos or video for product issues. Do not mail before approval. Packages include a free prepaid return label; contact us if yours is missing or lost. We confirm the correct return destination after approval. Exchanges depend on review and stock. We do not charge a restocking fee.

Refund handling

Once approved, the refund is processed or initiated to the original payment method within 10 days. Bank or provider posting can take longer.